Refund policy
Return & Exchange Policy
At KidoPop, we want you to love what you receive. Please note that we do not offer returns or refunds for change of mind. We only offer exchanges in cases where the item you received is damaged, defective, or different from what you ordered.
Mandatory unboxing video
To raise any exchange request, a clear, continuous unboxing video is compulsory. The video must start before the sealed package is opened and clearly show the intact parcel and the issue (damage, defect, or wrong item). Requests without a proper unboxing video cannot be accepted — this protects both you and us against shipping damage and mix-ups.
How to request an exchange
Inspect your order as soon as it arrives and contact us within 48 hours of delivery at kidopop33@gmail.com with:
- Your order number
- Clear photos of the item and packaging
- The unboxing video
Conditions
The item must be unused and in its original condition, with all tags, free gifts, and original packaging intact.
Exchange process
Once we review and approve your request, we'll arrange a replacement of the same item, subject to stock availability. If the exact item is out of stock, we'll offer a suitable alternative or, where that isn't possible, a refund to your original payment method within 7–10 business days.
Non-exchangeable items
For hygiene and safety reasons, we cannot exchange used items, opened DIY/craft kits, personal-use items, or clearance/sale items — unless they arrive damaged or defective. Gift cards are non-returnable.
Return address (if we ask you to send an item back for an approved exchange):
[INSERT RETURN ADDRESS]
For any questions, reach us anytime at kidopop33@gmail.com.